1. Who we are and what this policy covers
Coord, Tennessee LLC ("Coord," "we," "us," or "our") operates the Coord launch website and handles the early-access requests and inquiries described here. This Privacy Policy explains what information we receive, why we use it, who may receive it, and how to contact us about your choices.
This policy covers this marketing website, its interactive demonstrations, early-access signup, and contact communications. The demonstrations use sample information. They do not upload contracts, connect calendars, create team conversations, or book marketplace work. The product is being developed for an initial Tennessee launch. This website does not itself enroll you in a paid service.
Live web and mobile app features may involve additional information and permissions. Before those features collect information, the applicable product notice, permissions, and any customer agreement must describe that processing. The feature discussion below explains issues to consider; it does not claim that a particular integration or security architecture is already operating.
2. Information we receive
- Early access: the email address you submit, along with information associated with delivery of that form.
- Contact requests: your name, email address, message, and any details you voluntarily include, such as your brokerage, role, or question.
- Follow-up correspondence: replies, support requests, preferences, and records needed to respond to you or honor an opt-out.
- Technical information: hosting, form, font, security, and email services may receive IP addresses, browser and device information, request times, referring pages, requested URLs, and delivery or error information when providing their services.
Information comes directly from you and from the systems that deliver the website and communications. Do not include passwords, Social Security numbers, bank account details, wire instructions, identity documents, or confidential client contracts in the marketing contact form. It is not a transaction-document portal.
3. How information is used
We use signup information to administer early access and send requested launch or product updates. We use inquiries and correspondence to answer questions, provide support, and manage business communications. Technical and administrative information supports delivery, troubleshooting, spam and abuse prevention, and protection of the website.
We may also use relevant records to comply with legal obligations, document consent and preferences, investigate misuse, resolve disputes, and establish or defend legal claims. A contact inquiry does not by itself subscribe you to unrelated marketing campaigns. If a new use requires a separate notice or consent, that step must occur before the new processing.
4. Form delivery and service providers
The contact form submits the fields you enter to FormSubmit, which delivers the inquiry to Coord by email. Its form-processing and anti-spam flow may also involve a verification page or CAPTCHA. The early-access form submits to Coord’s existing registration endpoint on coord.ai, which uses Netlify Forms. These submissions can be retained in form-service records and in Coord’s email systems; they are not stored solely in your browser.
Website hosting and delivery services receive the requests needed to serve the page. Google Fonts receives requests to load the website’s typeface. Email and technical service providers may process information necessary to deliver messages, investigate failures, or prevent abuse. Their independent websites and services have their own privacy notices, including Netlify’s Privacy Statement and Google’s Privacy Policy.
Coord personnel and service providers may receive the information needed to perform their work. We may disclose relevant information when required by law or valid legal process, to protect rights and safety, to investigate fraud or abuse, or at your direction. Information may also be reviewed or transferred in connection with a merger, financing, reorganization, acquisition, or sale of business assets, subject to applicable law and continuing privacy obligations.
6. Email choices
You may unsubscribe from marketing through a link provided in the message or by emailing support@coord.net with your request. Please identify the address to be removed. We honor applicable opt-out requirements, including the U.S. requirement to process commercial-email opt-outs within ten business days.
We may retain a limited suppression record to avoid sending further marketing to an address that opted out. An opt-out does not prevent a reply you request, a necessary service notice, or a legally required communication. Joining the early-access list does not authorize automated marketing calls or text messages.
7. Documents, AI, calendars, chat, and marketplace features
The planned Coord product is distinct from the demonstrations on this site. Before using a live feature, review its current notice and permissions. Relevant information can include:
- Documents and AI: uploaded files, client and transaction details, extracted dates, prompts, generated summaries, and corrections. Processing a document to produce a result is different from using that document to train a model. This marketing policy does not grant a general license to train AI on client documents. Any model-training use must be separately described and supported by the required authority or consent.
- Calendar syncing: event titles, dates, times, attendees, descriptions, permissions, and access tokens necessary for an authorized connection. Access scopes, providers, and available read/write actions must be shown in the live connection flow. Disconnecting an integration may not delete events or copies already created in another service.
- Team and office chat: messages, attachments, shared listing objects, member identities, and workspace permissions. Information shared in a workspace can be available to its authorized members or administrators. Recipients may retain or copy what they receive.
- Agent-to-agent marketplace: professional profiles, job details, applications, communications, and, if enabled, transaction or payment records. A marketplace posting may be visible beyond a private team. Do not put confidential access codes or unnecessary client details in public postings.
- Verification and payments: any identity, license, or payment collection requires its own accurate disclosure of the information collected, provider roles, purpose, and retention. This marketing site does not request those records.
A brokerage or other organization may determine why client or workspace information is processed and control its own users’ access. Its policies and contractual responsibilities can apply alongside Coord’s. Contact the relevant organization about records it controls; Coord can help route a request. “Private AI” does not mean that the public marketing website has no hosting, form, or email providers, and it is not a statement that every product feature is end-to-end encrypted.
8. Retention and deletion
We keep information for the purposes described here, considering whether early-access communications remain relevant, whether an inquiry is open, applicable legal or accounting obligations, security needs, disputes, and the records necessary to honor preferences. Different records can have different retention periods.
You may request deletion by contacting us. Deletion can be limited by legal obligations, security investigations, the rights of others, and the need to retain an opt-out record. Backup copies and provider records may remain until their normal deletion or overwrite cycles finish. Copies independently retained by message recipients or another organization are not automatically deleted by a request to Coord.
9. Security and sensitive information
Protecting information involves appropriate technical, administrative, and organizational measures as well as the practices of the services involved. No website, email system, or transmission method can guarantee absolute security. This notice does not represent that Coord holds a particular security certification or promises a particular encryption design.
Please send only what is necessary for an inquiry. Report suspected unauthorized access, an unintended disclosure, or a security concern to support@coord.net. Do not include a password or exploit data containing another person’s confidential information. Where an incident triggers notification obligations, applicable law governs the required notices.
10. Privacy requests and regional rights
To ask about your information, request access, correct an email address, request deletion, obtain a copy, or withdraw a preference, email support@coord.net with the subject “Privacy request.” Describe your request and your connection to Coord. We may ask for information reasonably necessary to verify identity or authority, protect another person’s information, and locate the relevant records. Please do not send a government ID unless a secure, necessary verification method has been arranged.
Depending on where you live, the context of the information, and whether the applicable statute covers the processing, you may have rights to access, correction, deletion, portability, restriction, objection, consent withdrawal, or opt-out of sale, targeted advertising, or certain consequential profiling. An authorized agent may act where permitted, subject to verification. We will not unlawfully discriminate against you for exercising protected rights.
The Tennessee Information Protection Act applies only when its coverage requirements are met and generally concerns individuals acting in a personal context, rather than a commercial or employment context. This notice does not imply that every professional user or every record qualifies. Where the Act applies, requests are generally answered within 45 days, with an additional period where the law permits and notice is provided. Other applicable laws may set different deadlines or exceptions.
If a request is denied, you may appeal by emailing the same address with the subject “Privacy appeal” and the relevant decision. We will review the appeal and explain the outcome within the applicable legal deadline; under Tennessee’s Act, the appeal response period is 60 days. You may also contact the Tennessee Attorney General’s Division of Consumer Affairs or your relevant regulator. These request channels are available even if a particular statutory right does not apply.
11. Location and international visitors
Coord’s initial launch is intended for Tennessee real estate professionals. Information may be processed in the United States and in other locations where the service providers or authorized personnel involved operate. Those locations may have different data-protection laws.
This notice does not claim that Coord offers services in every country or that visiting the site waives any legal protection. If a service involves a regulated international transfer, the applicable legal requirements and safeguards must be addressed before that processing. Contact us with questions before sending information subject to a specific location or contractual restriction.
12. Children
The site and early-access program are intended for adults and are not directed to children under 13. We do not knowingly seek personal information from children under 13 through these forms. If you believe a child has provided information, contact us so we can investigate and take appropriate deletion steps. Paid or professional product accounts are intended for users at least 18 years old who can enter a binding agreement.
13. Changes to this policy
We may update this policy as the website, providers, or legal requirements change. The effective date identifies the current version. Material changes will be communicated as required by law, and additional consent will be obtained when required. Posting an update does not retroactively authorize an incompatible new use of information already collected.
14. Contact Coord
Privacy questions and requests: support@coord.net.
Coord, Tennessee LLC116 Agnes Road, Suite 200
Knoxville, TN 37919
Please identify the website, email address, or service involved so we can locate your request.