Terms of Service

1. About these terms

These Terms of Service govern the Coord marketing website, early-access program, and any Coord service that expressly incorporates them. “Coord,” “we,” “us,” and “our” mean Coord, Tennessee LLC. “You” means the individual using the service and, when that individual is authorized to act for an organization, that organization.

Review these terms before submitting a request or using a covered service. Where agreement is required, it must be obtained through the applicable acceptance flow. A link in a website footer does not by itself enroll you in a paid subscription or authorize a charge. If you do not agree to applicable terms, do not use the service governed by them.

A signed agreement, order form, data-processing agreement, or product-specific terms may add obligations. In a conflict, the more specific agreement governs its subject matter, with a signed agreement controlling over these general terms. The Privacy Policy explains information handling; these terms do not replace required privacy notices or consents.

2. Launch, early access, and demonstrations

Coord is being developed for an initial Tennessee launch. Announced dates, planned integrations, platforms, screenshots, demonstrations, and roadmap descriptions reflect plans and may change. A waitlist submission expresses interest; it does not guarantee admission, a particular launch date, a reserved price, investment rights, or availability of every displayed feature.

Interactive examples on the marketing site use illustrative information. They do not create real jobs, calendar events, accounts, transactions, or messages to agents. A contact request is not an emergency service and does not establish a guaranteed response time.

Beta or early-access features may change, be interrupted, or be discontinued. Do not use a demonstration or test environment as the sole system of record for a transaction. Keep independent copies of important information.

3. Eligibility, accounts, and organization access

You must be at least 18 and legally capable of entering a binding agreement to open a professional product account. If acting for a brokerage, team, or other entity, you must have authority to bind it. Professional activities require the licenses, permissions, supervision, and insurance applicable to that work.

Provide accurate registration and professional information, keep it current, protect credentials, and report suspected unauthorized use promptly. Do not impersonate another person, misrepresent a license, share an account contrary to its access permissions, or bypass verification. You are responsible for activity you authorize and for reasonable protection of your credentials, subject to applicable law.

Organization administrators may manage membership, permissions, and organization-controlled records as described in the live product and customer agreement. Losing access to a team or leaving a brokerage may affect access to its workspace. Arrange lawful retention and transfer of records before a change of role.

4. Coord’s role and your professional responsibilities

Coord provides software for organizing work and connecting users. Providing that software does not make Coord your real estate broker, supervising broker, attorney, lender, title company, escrow holder, fiduciary, employer, or representative in a property transaction. No brokerage, agency, employment, partnership, or joint venture is created merely by using the service.

You remain responsible for professional judgment, client instructions, brokerage approval, agency disclosures, licensing rules, fair housing obligations, advertising rules, record retention, and applicable MLS or association requirements. Obtain the permissions needed to upload or share documents, listings, photos, and client information. Do not represent software output as legal advice.

You must independently verify material facts, deadlines, property access authority, contract requirements, and the identity and qualifications of people with whom you work. Coord does not guarantee a closing, a business result, a job opportunity, or compliance with your professional obligations.

5. AI, document extraction, and generated results

If enabled in the product, AI tools may extract information, suggest dates or tasks, summarize records, or generate responses. Results may be incomplete, inaccurate, outdated, or inconsistent, and can omit amendments, contingencies, exceptions, time zones, business-day rules, or handwritten changes.

Review each result against the complete controlling documents and applicable requirements before relying on it, communicating it to others, or allowing it to affect a transaction. You are responsible for confirming deadlines and resolving ambiguous language with qualified professionals. An AI summary does not amend a contract, deliver legal notice, satisfy a contingency, waive a right, or authorize a signature.

Do not use AI results as the sole basis for housing eligibility, lending, employment, or other consequential decisions about a person. Do not submit materials that you lack authority to process. Ownership and permissions for inputs and outputs remain subject to the underlying documents, third-party rights, applicable law, and your agreement with Coord. These terms grant no unrestricted right to train models on your confidential client documents.

6. Calendars, reminders, and integrations

Connecting an outside service requires your authority and the permissions shown during connection. Syncing can read, create, or modify information only as supported by the enabled feature and granted access. Review event details, recipients, time zones, recurrence, and reminders before relying on them.

Sync may be delayed, duplicated, interrupted, or affected by provider limits, permission changes, network failures, account settings, and software errors. A missing reminder does not extend a contractual deadline. Maintain an independent process for time-sensitive obligations.

Revoking a connection can stop future access but may not remove previously shared information or events already created elsewhere. Third-party services have their own terms, fees, security practices, and privacy policies. Their availability is not guaranteed by Coord.

7. Team and office chat

Use team and office conversations only for authorized communications. Check recipients and workspace permissions before sharing client information, listing details, attachments, or calendar events. Workspace members and administrators may be able to access records according to their permissions and the applicable organization agreement.

A message being sent or displayed does not establish that a recipient read it, accepted an instruction, or received legally sufficient notice. Follow contract requirements for delivery, acknowledgment, and record retention. Chat is not a substitute for required brokerage supervision or a designated legal-notice channel.

Do not post confidential property access codes in public spaces or share information beyond those authorized to receive it. Report harassment, impersonation, or suspected misuse. Removing a message may not remove recipient copies, exports, or records retained for lawful reasons.

8. Agent-to-agent marketplace

Where offered, the marketplace helps agents find or offer assistance, including showings, open houses, inspections, closing assistance, and sign or lockbox tasks. A posting is an invitation to discuss work unless the applicable booking flow and the parties’ agreement state otherwise. Users, not Coord, are responsible for agreeing to and performing the work.

Before accepting a task, the parties should confirm scope, timing, compensation, expenses, cancellation, property access, client authorization, confidentiality, insurance, supervision, and who will communicate with the client. Each participant must comply with licensing and brokerage rules, including any requirement that compensation pass through a supervising brokerage. Do not use the marketplace to arrange an unlawful referral payment, commission split, kickback, or unlicensed service.

A verification status, profile, review, or platform listing is not a guarantee of competence, current license status, insurance, background, performance, or safety. Independently assess the person and the task. Coord does not insure the work, take custody of earnest money, or act as an escrow service merely by hosting a posting.

Payments between participants, task cancellations, workmanship claims, property damage, access incidents, tax reporting, and disputes about performance remain the parties’ responsibility unless a separate written service agreement expressly provides otherwise. Reporting a dispute to Coord may help us investigate platform misuse, but does not require Coord to arbitrate the dispute or reimburse a loss. Nothing limits rights that applicable law makes nonwaivable.

9. Pricing, payments, subscriptions, and refunds

Submitting a launch-site inquiry or joining the early-access list does not create a paid subscription. If a paid feature is offered, its checkout or order form must disclose the charge, billing period, applicable taxes, and material cancellation and renewal terms before payment is authorized. Marketplace posting fees, if any, are separate from compensation agreed between agents.

Recurring billing requires the authorization required by applicable law. The applicable checkout must explain how to cancel and when cancellation takes effect. Future price changes must be communicated as required before they take effect; a change does not alter an already agreed fixed term unless the agreement permits it.

Refund eligibility depends on the disclosed purchase terms and applicable law. These general terms do not create a blanket “no refunds” rule or remove statutory refund rights. Report duplicate or unauthorized charges promptly. A payment processor’s terms may apply to payment handling, and card details should be provided only through the designated secure payment flow.

10. Your content and limited permissions

You retain the rights you hold in information you submit. You represent that you have authority to provide it and permit the processing needed for the requested service, including any necessary client, brokerage, copyright, or confidentiality permissions.

You grant Coord a nonexclusive, limited permission to host, transmit, store, display to authorized recipients, format, and process that content to deliver, secure, and support the service you request and fulfill applicable legal obligations. This permission is limited by the Privacy Policy, any applicable customer agreement, and your authorized sharing choices. It is not a transfer of ownership or an unrestricted license to sell confidential content, advertise with it, or train general-purpose models.

For public postings, you authorize display to the audience selected by the posting feature. You are responsible for reviewing that audience. After deletion or termination, limited copies may remain for backups, security, legal obligations, or recipients’ independent records as described in the applicable policy and agreement.

Voluntary product feedback may be used to improve Coord without compensation, but do not include another person’s confidential material in a suggestion. Feedback does not transfer ownership of your separate inventions or confidential client records.

11. Acceptable use

You may not use Coord to:

• Break the law, violate another person’s rights, discriminate unlawfully, or engage in deceptive real estate practices.
• Upload malware, steal credentials, bypass security or access restrictions, disrupt service, or access another user’s information without permission.
• Impersonate someone, falsify a professional qualification, create fraudulent jobs, manipulate reviews, or submit misleading information.
• Send unsolicited bulk messages, harass others, disclose private information without authority, or use contact information for unrelated solicitation.
• Copy or scrape protected content or personal information at scale without authorization, evade usage limits, or resell access contrary to your agreement.
• Upload infringing material, exploit minors, facilitate violence, or share illegal content.
• Use outputs or platform communications to coordinate unlawful pricing, boycotts, referral arrangements, or other anticompetitive conduct.

Good-faith security reporting is welcome through support@coord.net. It does not authorize accessing others’ data, disrupting services, or testing outside permissions granted by Coord. Restrictions on reverse engineering apply only to the extent permitted by law.

12. Coord intellectual property and complaints

Coord and its licensors retain rights in the software, site design, brand assets, and other materials they own. Subject to applicable terms, you receive a limited right to use the available service for its intended purpose. You do not receive ownership of Coord’s software, permission to impersonate its brand, or rights to third-party materials beyond their applicable licenses.

To report an intellectual-property issue, contact support@coord.net with your contact information, a description of the rights involved, the location of the disputed material, and information supporting your authority and claim. Coord may seek additional information or restrict disputed material as appropriate. This contact channel is not a representation that a statutory copyright agent has been registered.

13. Suspension, termination, and records

You may stop using the website at any time, unsubscribe from updates, or request account closure where accounts are available. Account closure does not automatically cancel an independent agreement with another agent or discharge amounts lawfully owed. Follow any separate paid-service cancellation process.

Coord may restrict access or remove content when reasonably necessary to address unlawful use, material violations, security threats, nonpayment of an agreed charge, or legal requirements. Notice and an opportunity to address a problem will be provided where appropriate, unless doing so would create a security or legal risk. Contact support@coord.net if you believe a restriction is mistaken.

Before closing an account, export or otherwise retain records that you are entitled and required to keep using available methods. Coord is not your sole professional records archive. Any return, export, or deletion obligations in a signed agreement or applicable law continue to apply. Provisions that by their nature survive termination include accrued payment obligations, ownership, confidentiality obligations, lawful retention, dispute provisions, and applicable liability limits.

14. Service limitations and disclaimers

To the maximum extent permitted by law and except for express commitments in an applicable written agreement, services are provided “as is” and “as available.” Coord disclaims implied warranties of merchantability, fitness for a particular purpose, and noninfringement to the extent those disclaimers are lawful.

We do not guarantee uninterrupted operation, error-free AI, complete third-party data, delivery of every reminder, suitability of another agent, a particular business outcome, or availability of planned features. These disclaimers do not negate express promises, applicable privacy duties, or rights and warranties that cannot lawfully be excluded.

Never rely on the marketing contact form or platform messages to transmit emergency instructions or unverified wiring changes. Independently confirm payment instructions through a trusted, previously verified channel.

15. Limits of liability

To the extent permitted by applicable law, Coord is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost business opportunities, or loss of goodwill arising from use of the service. This applies regardless of legal theory where legally enforceable.

Subject to the exceptions below and any controlling written agreement, Coord’s total aggregate liability arising from a covered service will not exceed the greater of $100 or the amount you paid Coord for that service in the twelve months before the event giving rise to the claim. Amounts paid directly to another agent are not fees paid to Coord.

These exclusions and limits do not apply to fraud, willful misconduct, gross negligence where limitation is prohibited, or any liability or remedy that applicable law does not permit to be limited. They do not limit legally required privacy remedies or nonwaivable consumer rights. A separate signed agreement may establish different limits for its services.

16. Responsibility for third-party claims

To the extent permitted by law, you are responsible for third-party claims caused by your unlawful conduct, your material breach of these terms, or content you knowingly provide without necessary rights. Any obligation to indemnify Coord is limited to losses, judgments, and reasonable defense costs attributable to that conduct, excluding the portion caused by Coord’s own wrongdoing.

Coord must provide reasonably prompt notice and reasonable cooperation concerning a claim for which it seeks indemnification. You may not settle a claim in a way that admits fault by Coord or imposes nonmonetary obligations on Coord without its written consent. This section does not impose liability where prohibited by applicable law.

17. Governing law and dispute resolution

Tennessee law governs these terms to the extent permitted, without displacing mandatory protections that otherwise apply. Unless a controlling written agreement or mandatory law provides otherwise, disputes may be brought in state or federal courts with lawful jurisdiction in Tennessee. Nothing requires a court to accept jurisdiction it does not have or prevents a qualifying small-claims action.

We encourage you to contact support@coord.net first with a description of the issue and the resolution you seek. Informal discussion does not suspend a filing deadline unless the parties agree or the law provides otherwise. These terms do not impose mandatory arbitration or waive a right to participate in a class action.

18. Changes, notices, and general provisions

We may update these terms as services and legal requirements change. The effective date identifies the current version. Material changes require appropriate notice and, when required, renewed acceptance. Changes do not retroactively resolve an existing dispute or authorize a materially different data use without required notice or consent.

Operational notices may be provided through the service or the contact information associated with your account as permitted by law. Consent to marketing is separate. Keep your contact information current and use the contact details below for questions about these terms.

If a provision is unenforceable, the remaining provisions continue to the extent lawful. A failure to enforce a provision immediately is not a waiver. Neither party may transfer obligations in a way that defeats the other party’s nonwaivable rights; a lawful business transfer remains subject to applicable agreements and privacy obligations. These terms do not create third-party beneficiary rights unless expressly stated.

Neither party is responsible for delays caused by events beyond its reasonable control to the extent legally permitted, but this does not excuse obligations that applicable law requires regardless of the event. These terms and any applicable specific agreement constitute the agreement on their subject matter and do not replace independent agreements between agents.

19. Contact and legal correspondence

Email: support@coord.net.

Include the service, account email if applicable, and a clear description of your question. Sending ordinary support email does not substitute for any legally required method of service of process.